Refund Policy
Refund Policy
At CarSeatCushions.com, customer satisfaction is our top priority. We are confident that you will love our products, but if for any reason you are not completely satisfied, we offer a flexible refund policy to ensure a hassle-free experience.
Return & Refund Eligibility
To be eligible for a refund, your item must meet the following conditions:
• Unused and in Original Condition: The product must be unused, undamaged, and in the same condition as you received it, including original packaging.
• Return Period: You must initiate the return within 14 days of receiving your item.
If your item is returned in a condition that does not meet these criteria, we reserve the right to deny a refund or provide a partial refund.
How to Initiate a Return
To start the return process, please contact us at carseatcushionsco@gmail.com with the following information:
• Your order number
• The reason for the return
• Photos of the item (if it is defective or damaged)
Once your return request is approved, we will provide instructions on how to ship the item back to us. Please note that return shipping costs are the responsibility of the customer unless the product is defective or damaged.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 5-7 business days.
Non-Refundable Items
Certain items are not eligible for refunds, including:
• Items returned after the 14-day return period
• Items that have been used, damaged, or altered in any way
• Gift cards or promotional products
Defective or Damaged Products
If you receive a defective or damaged item, please contact us immediately at carseatcushionsco@gmail.com. We will arrange for a replacement or issue a full refund, including any shipping costs, once the defect or damage is confirmed. Please provide photos and a detailed description of the defect.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please follow these steps:
1. Check your bank account or credit card statement for the refund.
2. Contact your bank or credit card provider, as it may take some time before the refund is officially posted.
3. If you’ve done the above and still have not received your refund, please contact us at carseatcushionsco@gmail.com and we will assist you.
Exchanges
We do not offer direct exchanges. If you would like a different product or size, we recommend returning your original item for a refund and placing a new order for the desired product.
Sale Items
Only regular-priced items are eligible for a refund. Sale items or items purchased with a discount are not eligible for a refund, unless they are defective or damaged upon receipt.
Contact Information
For questions or concerns regarding refunds, returns, or exchanges, please contact us at:
CarSeatCushions.com
Email: carseatcushionsco@gmail.com
Thank you for shopping with us, and we appreciate your trust in CarSeatCushions.com. We are committed to ensuring your satisfaction and comfort!